Wrong Headed Thinking: Scheduling

And now for the latest episode of ‘ Wrong Headed Thinking’

“Slower, lower priority days don’t require the same degree of skills and offer more flexibility when assigning staff…”

Every guest deserves the best possible experience. Consciously allowing inferior skilled employees to give less than your best is the recipe for disaster. This amounts to lowering the bar in order to rationalize your ineffective service levels. Once you begin to rationalize that this level of thinking is acceptable you haven’t broadened the acceptability, you’ve simply lowered standards.

This should absolutely never happen and is the exact opposite of what you should be working toward every single shift.

Author: Jeffrey Summers
For four decades, my coaching, consulting, public speaking, workshops, management team retreats and articles have helped thousands of hospitality leaders worldwide, build successful businesses. The Summers Hospitality Group is a global full-service hospitality consulting firm best known for its unique results-driven, strengths-based system for developing extraordinary leaders and demonstrating the performance impact they have on their organizations.