The Problem with ‘Not A Problem’
Having had manners instilled—okay, beaten—into me from a young age, I am accustomed to thanking everyone for everything. For some reason I apologize to everyone for everything, too, but that’s a topic in itself… and it requires a professional.
Sorry about the digression.
So it is that I customarily thank cashiers after I make a purchase. I hadn’t paid much mind to whether cashiers thanked me for my patronage until recently when I began to notice “not a problem” as a common reply to my “thank you.”
Now I realize this is just a catch phrase and the implied translation should be “it’s my pleasure to serve you,” but combined with a lack of gratitude for my patronage, the phrase “not a problem” is somewhat offensive.
Not a problem? Well, geez, I should hope not. If it weren’t for customers, you, pal, would not have a job.
I suspect that more than once you’ve also received the same “not a problem” send off.
Don’t you think we would do these folks, and especially their employers, a service if we politely reminded them that they should be thanking us?
I don’t know that “Be Well” is the best send off, but adopting a positive catch phrase or simply emphasizing to your front line that “thank you” is in order, can make a good retailer or service provider, great.
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