Jeffrey Summers, Author at Jeffrey Summers https://jsummers.info/author/jeffreyasummers/ ReImagining Hospitality Sat, 08 Feb 2025 06:12:09 +0000 en hourly 1 https://wordpress.org/?v=6.9.1 https://i0.wp.com/jsummers.info/wp-content/uploads/2023/03/cropped-S_Red.png?fit=32%2C32&ssl=1 Jeffrey Summers, Author at Jeffrey Summers https://jsummers.info/author/jeffreyasummers/ 32 32 215378450 Do You Have Crabs? https://jsummers.info/do-you-have-crabs/ Wed, 18 Dec 2024 18:37:29 +0000 https://jsummers.info/?p=102746 Avoid crabs in a bucket: Have you ever watched crabs in a bucket? Just when one of them is about to escape, the others grab hold and […]

The post Do You Have Crabs? appeared first on Jeffrey Summers.

]]> 102746 QFO: Are busy locations usually the best locations for the establishment of a restaurant business? https://jsummers.info/qfo-are-busy-locations-usually-the-best-locations-for-the-establishment-of-a-restaurant-business/ Sun, 16 Jul 2023 14:42:04 +0000 https://jsummers.info/?p=102575 QFO: Are busy locations usually the best locations for the establishment of a restaurant business?

The post QFO: Are busy locations usually the best locations for the establishment of a restaurant business? appeared first on Jeffrey Summers.

]]> 102575 QFO: What are the benefits for restaurant owners if Guests place an order on a delivery app rather than calling in directly to the restaurant? https://jsummers.info/qfo-what-are-the-benefits-for-restaurant-owners-if-customers-place-an-order-on-grubhub-rather-than-calling-in-directly-to-the-restaurant-itself-when-using-grubhub/ Thu, 27 Apr 2023 11:01:24 +0000 https://jsummers.info/?p=102230 The post QFO: What are the benefits for restaurant owners if Guests place an order on a delivery app rather than calling in directly to the restaurant? appeared first on Jeffrey Summers.

]]> 102230 QFO: How long after opening will a restaurant begin turning a profit? https://jsummers.info/qfo-how-long-after-opening-will-a-restaurant-begin-turning-a-profit/ Fri, 14 Apr 2023 03:07:11 +0000 https://jsummers.info/?p=102049 The post QFO: How long after opening will a restaurant begin turning a profit? appeared first on Jeffrey Summers.

]]> 102049 The Speed of Success https://jsummers.info/the-speed-of-success/ Wed, 29 Mar 2023 06:47:40 +0000 https://jsummers.info/?p=101699 You need to push into growth right now or you'll drown in your own irrelevance.

The post The Speed of Success appeared first on Jeffrey Summers.

]]> 101699 The Case Against Behavioral Interviews https://jsummers.info/the-case-against-behavioral-interviews/ Sun, 12 Mar 2023 09:38:53 +0000 https://jsummers.info/?p=100271 The post The Case Against Behavioral Interviews appeared first on Jeffrey Summers.

]]> 100271 More Asinine Inflation Behavior From Clueless Operators https://jsummers.info/more-asinine-inflation-behavior-from-clueless-operators/ Sat, 11 Mar 2023 13:15:02 +0000 https://jsummers.info/?p=100261 Some restaurants adding 'inflation fees' to bills amid rising food costs. Dumb move!

The post More Asinine Inflation Behavior From Clueless Operators appeared first on Jeffrey Summers.

]]> 100261 QFO: “What should you do if your employees are complaining about wages?” https://jsummers.info/qfo-what-should-you-do-if-your-employees-are-complaining-about-wages/ Sat, 18 Feb 2023 20:25:01 +0000 https://jsummers.info/?p=99305 "What should you do if your employees are complaining about wages?"

The post QFO: “What should you do if your employees are complaining about wages?” appeared first on Jeffrey Summers.

]]> 99305 Billionaire Servers To Finally Pay Their Fair Share https://jsummers.info/billionaire-servers-to-finally-pay-their-fair-share/ Wed, 08 Feb 2023 20:37:21 +0000 https://jsummers.info/?p=99248 The post Billionaire Servers To Finally Pay Their Fair Share appeared first on Jeffrey Summers.

]]> 99248 U.S. Department of Labor Issues Final Rule To Amend Tipped Employee Regulations https://jsummers.info/u-s-department-of-labor-issues-final-rule-to-amend-tipped-employee-regulations/ Wed, 23 Dec 2020 22:23:00 +0000 https://jsummers.info/?p=98184 The post U.S. Department of Labor Issues Final Rule To Amend Tipped Employee Regulations appeared first on Jeffrey Summers.

]]> 98184 WHT: The Ultimate In Transactional Thinking: https://jsummers.info/wht-the-ultimate-in-transactional-thinking/ Fri, 09 Oct 2020 09:06:58 +0000 https://jsummers.info/?p=97943 The post WHT: The Ultimate In Transactional Thinking: appeared first on Jeffrey Summers.

]]> 97943 QFO: Why do you think there is a poor employee management structure within the hospitality industry? https://jsummers.info/qfo-why-do-you-think-there-is-a-poor-employee-management-structure-within-the-hospitality-industry/ Tue, 18 Aug 2020 19:30:44 +0000 https://jsummers.info/?p=97842 The post QFO: Why do you think there is a poor employee management structure within the hospitality industry? appeared first on Jeffrey Summers.

]]> 97842 QFO: How Can We Overcome Poor Service Delivery? https://jsummers.info/qfo-how-can-we-overcome-poor-service-delivery/ Fri, 07 Aug 2020 16:24:30 +0000 https://jsummers.info/?p=97818 How Can We Overcome Poor Service Delivery?

The post QFO: How Can We Overcome Poor Service Delivery? appeared first on Jeffrey Summers.

]]> 97818 More Minimum Wage Facts https://jsummers.info/more-minimum-wage-facts/ Thu, 06 Aug 2020 23:19:09 +0000 https://jsummers.info/?p=97815 The post More Minimum Wage Facts appeared first on Jeffrey Summers.

]]> 97815 Covid: An Opportunity To Revisit Drive-Thru Thinking https://jsummers.info/covid-drive-thru/ Fri, 24 Jul 2020 02:57:03 +0000 https://jsummers.info/?p=97791 The post Covid: An Opportunity To Revisit Drive-Thru Thinking appeared first on Jeffrey Summers.

]]> 97791 Meme Madness https://jsummers.info/meme-madness/ Tue, 16 Jun 2020 03:40:25 +0000 https://jsummers.info/?p=97678 The post Meme Madness appeared first on Jeffrey Summers.

]]> 97678 It’s Over! Now What? https://jsummers.info/its-over-now-what/ Fri, 03 Apr 2020 03:06:29 +0000 https://jsummers.info/?p=96692 The post It’s Over! Now What? appeared first on Jeffrey Summers.

]]> 96692 Inside The Box Thinking https://jsummers.info/inside-the-box-thinking/ Wed, 29 Jan 2020 03:35:08 +0000 https://jsummers.info/?p=95444 The post Inside The Box Thinking appeared first on Jeffrey Summers.

]]> 95444 What Is The Employee Experience? https://jsummers.info/what-is-the-employee-experience/ Fri, 17 Jan 2020 16:22:24 +0000 https://jsummers.info/?p=95010 The post What Is The Employee Experience? appeared first on Jeffrey Summers.

]]> 95010 Core Values Don’t Change https://jsummers.info/core-values-dont-change/ Sun, 12 Jan 2020 07:25:38 +0000 https://jsummers.info/?p=94630 The post Core Values Don’t Change appeared first on Jeffrey Summers.

]]> 94630 Notes On Loyalty Programs https://jsummers.info/notes-on-loyalty-programs/ Fri, 10 Jan 2020 08:44:55 +0000 https://jsummers.info/?p=94514 The post Notes On Loyalty Programs appeared first on Jeffrey Summers.

]]> 94514 Catering: The Rationale Creating This Part of Your Business https://jsummers.info/catering-the-rationale-creating-this-part-of-your-business/ Fri, 10 Jan 2020 08:34:34 +0000 https://jsummers.info/?p=94510 The post Catering: The Rationale Creating This Part of Your Business appeared first on Jeffrey Summers.

]]> 94510 How Is Your Take-Out Program? https://jsummers.info/how-is-your-take-out-program/ Fri, 10 Jan 2020 08:32:14 +0000 https://jsummers.info/?p=94508 The post How Is Your Take-Out Program? appeared first on Jeffrey Summers.

]]> 94508 Pricing Is A Key Component To Sustainable Success https://jsummers.info/pricing-is-a-key-component-to-sustainable-success/ Fri, 10 Jan 2020 08:31:21 +0000 https://jsummers.info/?p=94506 The post Pricing Is A Key Component To Sustainable Success appeared first on Jeffrey Summers.

]]> 94506 The Difference Between Coaching & Mentoring https://jsummers.info/the-difference-between-coaching-mentoring/ Wed, 08 Jan 2020 10:23:18 +0000 https://jsummers.info/?p=94398 The post The Difference Between Coaching & Mentoring appeared first on Jeffrey Summers.

]]> 94398 QFO: What can a newly opened, up-scale restaurant do to set itself apart in a location that contains multiple other competing restaurants? https://jsummers.info/qfo-what-can-a-newly-opened-up-scale-restaurant-do-to-set-itself-apart-in-a-location-that-contains-multiple-other-competing-restaurants/ Sun, 05 Jan 2020 06:53:41 +0000 https://jsummers.info/?p=94316 The post QFO: What can a newly opened, up-scale restaurant do to set itself apart in a location that contains multiple other competing restaurants? appeared first on Jeffrey Summers.

]]> 94316 How would you define excellent customer service? https://jsummers.info/how-would-you-define-excellent-customer-service/ Sat, 02 Nov 2019 16:58:28 +0000 https://jeffreysummers.blog/?p=93420 The post How would you define excellent customer service? appeared first on Jeffrey Summers.

]]> 93420 QOD: Your Frequency https://jsummers.info/your-frequency/ Sat, 07 Sep 2019 02:50:20 +0000 https://jeffreysummers.blog/?p=89028 “There are 7 billion people in the world. Not all of them will appreciate your brand of jazz. Your mission is not to convince anybody to like […]

The post QOD: Your Frequency appeared first on Jeffrey Summers.

]]> 89028 4 Ways Employers Respond to Minimum Wage Laws (Besides Laying Off Workers) https://jsummers.info/4-ways-employers-respond-to-minimum-wage-laws-besides-laying-off-workers-2/ Wed, 17 Jul 2019 17:32:53 +0000 https://jeffreysummers.blog/?p=88621 The post 4 Ways Employers Respond to Minimum Wage Laws (Besides Laying Off Workers) appeared first on Jeffrey Summers.

]]> 88621 The Real Minimum Wage Is Zero https://jsummers.info/the-real-minimum-wage-is-zero/ Wed, 22 May 2019 00:11:48 +0000 https://jsummers.info/?p=83029 The post The Real Minimum Wage Is Zero appeared first on Jeffrey Summers.

]]> 83029 SBA504 Loans Explained https://jsummers.info/sba504-loans-explained/ Sun, 31 Mar 2019 12:01:32 +0000 https://jsummers.info/?p=86860 Business owners have many options to consider when searching for the funds needed to finance a capital investment.  From traditional bank lenders to fintech startups, the options […]

The post SBA504 Loans Explained appeared first on Jeffrey Summers.

]]> 86860 The Top 10 Components To A Successful Hospitality Marketing Plan https://jsummers.info/the-top-10-components-to-a-successful-hospitality-marketing-plan/ Tue, 12 Mar 2019 22:11:55 +0000 https://jsummers.info/?p=86559 The post The Top 10 Components To A Successful Hospitality Marketing Plan appeared first on Jeffrey Summers.

]]> 86559 Coaching Methodologies https://jsummers.info/coaching-methodologies/ Thu, 07 Mar 2019 08:38:32 +0000 https://jsummers.info/?p=99905 The post Coaching Methodologies appeared first on Jeffrey Summers.

]]> 99905 Moving Beyond Robotic Service https://jsummers.info/moving-beyond-robotic-service/ Wed, 06 Mar 2019 14:26:45 +0000 https://jsummers.info/?p=86233 The post Moving Beyond Robotic Service appeared first on Jeffrey Summers.

]]> 86233 Coaching Is Essential To Maximizing Individual & Business Success https://jsummers.info/coaching-is-essential-to-maximizing-individual-business-success/ Mon, 04 Mar 2019 18:28:31 +0000 https://jsummers.info/?p=85988 Coaching is a development process that significantly enhances the economic achievement of individuals. It concentrates on helping people – especially entrepreneurs – substantially grow their businesses. Driven […]

The post Coaching Is Essential To Maximizing Individual & Business Success appeared first on Jeffrey Summers.

]]> 85988 Lost Opportunity Cost https://jsummers.info/lost-opportunity-cost/ Fri, 22 Feb 2019 05:22:09 +0000 https://jsummers.info/?p=85380 Most operators consider the cost-benefit between two (or more) choices they want to consider. The problem lies in how they chose the options being considered and whether or not there were better alternatives.

The post Lost Opportunity Cost appeared first on Jeffrey Summers.

]]> 85380 “How Do You Build Volume?” https://jsummers.info/how-do-you-build-volume/ Tue, 05 Feb 2019 20:30:24 +0000 https://jsummers.info/?p=83941 An age old question in Hospitality is still, "How do you build volume?"

The post “How Do You Build Volume?” appeared first on Jeffrey Summers.

]]> 83941 QFO: What are the biggest challenges an independent restaurant faces in its first 5 years of business? https://jsummers.info/qfo-what-are-the-biggest-challenges-an-independent-restaurant-faces-in-its-first-5-years-of-business/ Tue, 08 Jan 2019 23:12:15 +0000 https://jsummers.info/?p=83035 The timeline is irrelevant. But the list of challenges is the same as it’s always been...

The post QFO: What are the biggest challenges an independent restaurant faces in its first 5 years of business? appeared first on Jeffrey Summers.

]]> 83035 The Problem With Transactional Thinking https://jsummers.info/the-problem-with-transactional-thinking/ Sun, 30 Dec 2018 15:26:13 +0000 https://jsummers.info/?p=82924 The post The Problem With Transactional Thinking appeared first on Jeffrey Summers.

]]> 82924 QFO: Why do hostesses at restaurants make small talk as they seat you? https://jsummers.info/qfo-why-do-hostesses-at-restaurants-make-small-talk-as-they-seat-you/ Fri, 28 Dec 2018 13:35:36 +0000 https://jsummers.info/?p=82910 The post QFO: Why do hostesses at restaurants make small talk as they seat you? appeared first on Jeffrey Summers.

]]> 82910 Be Unreasonable https://jsummers.info/be-unreasonable/ Sun, 09 Dec 2018 04:23:28 +0000 https://jsummers.info/?p=82798 The post Be Unreasonable appeared first on Jeffrey Summers.

]]> 82798 QFO: What is the first step that I should take before I build my own restaurant? https://jsummers.info/qfo-what-is-the-first-step-that-i-should-take-before-i-build-my-own-restaurant/ Sat, 01 Dec 2018 14:41:47 +0000 https://jsummers.info/?p=82769 The post QFO: What is the first step that I should take before I build my own restaurant? appeared first on Jeffrey Summers.

]]> 82769 The Only Reason People Leave Jobs https://jsummers.info/the-only-reason-people-leave-jobs/ Tue, 27 Nov 2018 14:59:07 +0000 https://jsummers.info/?p=82562 Lots of articles preach and even more tongues wag about how the #1 reason people leave jobs is a bad boss. This is wrong. Having a bad […]

The post The Only Reason People Leave Jobs appeared first on Jeffrey Summers.

]]> 82562 QFO: Big Menu Or Small Menu? https://jsummers.info/qfo-big-menu-or-small-menu/ Mon, 12 Nov 2018 09:56:27 +0000 https://jsummers.info/?p=82298 The post QFO: Big Menu Or Small Menu? appeared first on Jeffrey Summers.

]]> 82298 Why Do Restaurants Fail? https://jsummers.info/why-do-restaurants-fail/ Mon, 12 Nov 2018 06:40:37 +0000 https://jsummers.info/?p=82284 How do you make a small fortune in the restaurant business? Start with a large one. The question: Why do restaurants fail has been asked and answered […]

The post Why Do Restaurants Fail? appeared first on Jeffrey Summers.

]]> 82284 Common Misconceptions About Loyalty Programs https://jsummers.info/common-misconception-of-loyalty-programs/ Sat, 10 Nov 2018 20:03:01 +0000 https://jsummers.info/?p=82262 The post Common Misconceptions About Loyalty Programs appeared first on Jeffrey Summers.

]]> 82262 Best Practices Usually Aren’t https://jsummers.info/best-practices-usually-arent/ Sat, 20 Oct 2018 21:00:17 +0000 https://jsummers.info/?p=81745 By definition, when you follow best practices, you’re following a well-informed crowd of other operators. You’re standing on the shoulders of others’ experiences and avoiding having to […]

The post Best Practices Usually Aren’t appeared first on Jeffrey Summers.

]]> 81745 How To Capture Brand Loyalty In The Age Of Third-Party Delivery Apps https://jsummers.info/how-to-capture-brand-loyalty-in-the-age-of-third-party-delivery-apps/ Sun, 14 Oct 2018 18:56:11 +0000 https://jsummers.info/?p=81263 You can capture it up to the point you surrender the Guest experience to a third party app. Which is why third party apps should never be […]

The post How To Capture Brand Loyalty In The Age Of Third-Party Delivery Apps appeared first on Jeffrey Summers.

]]> 81263 More Crappy Thinking From Sloganeers https://jsummers.info/more-crappy-thinking-from-sloganeers/ Tue, 18 Sep 2018 23:59:18 +0000 https://jsummers.info/?p=80674 The message this graphic and the accompanying quote portend is just plain wrong. There are a ton of variables that go into culture and behavior. What you […]

The post More Crappy Thinking From Sloganeers appeared first on Jeffrey Summers.

]]> 80674 Georgia governor candidate Stacey Abrams is $200,000 in debt. She’s not alone https://jsummers.info/georgia-governor-candidate-stacey-abrams-is-200000-in-debt-shes-not-alone/ Mon, 02 Apr 2018 12:48:09 +0000 http://consulting.stylemixthemes.com/demo/?p=2202 Bring to the table win-win survival strategies to ensure proactive domination.

The post Georgia governor candidate Stacey Abrams is $200,000 in debt. She’s not alone appeared first on Jeffrey Summers.

]]> 2202 This 10 Min Stretch Routine Can Eliminate Back Pain, Sciatica and Stiffness https://jsummers.info/this-10-min-stretch-routine-can-eliminate-back-pain-sciatica-and-stiffness/ Mon, 02 Apr 2018 12:47:09 +0000 http://consulting.stylemixthemes.com/demo/?p=2199 At the end of the day, going forward, a new normal that has evolved from generation.

The post This 10 Min Stretch Routine Can Eliminate Back Pain, Sciatica and Stiffness appeared first on Jeffrey Summers.

]]> 2199 Seattle’s proposed tax to fight homelessness may hit Amazon hardest https://jsummers.info/seattles-proposed-tax-to-fight-homelessness-may-hit-amazon-hardest/ Mon, 02 Apr 2018 12:46:20 +0000 http://consulting.stylemixthemes.com/demo/?p=2196 User generated content in real-time will have multiple touchpoints for offshoring.

The post Seattle’s proposed tax to fight homelessness may hit Amazon hardest appeared first on Jeffrey Summers.

]]> 2196 When SMBs Go to the Cloud, On-Premises IT Infrastructure Is Still Necessary https://jsummers.info/when-smbs-go-to-the-cloud-on-premises-it-infrastructure-is-still-necessary/ Mon, 02 Apr 2018 12:44:27 +0000 http://consulting.stylemixthemes.com/demo/?p=2194 Capitalize on low hanging fruit to identify a ballpark value added activity to beta test.

The post When SMBs Go to the Cloud, On-Premises IT Infrastructure Is Still Necessary appeared first on Jeffrey Summers.

]]> 2194 What’s The One Thing You Must Do To Deliver Exceptional Service? https://jsummers.info/spontaneous-guest-experience/ Thu, 08 Feb 2018 22:42:00 +0000 https://jsummers.info/?p=78475 Disney recently posted this and it about exploded my brain. You can’t plan the entire Guest experience. You need spontaneity in order to capture those moments that […]

The post What’s The One Thing You Must Do To Deliver Exceptional Service? appeared first on Jeffrey Summers.

]]> 78475 Questions From Operators: Frustration https://jsummers.info/questions-from-operators-frustration/ Tue, 28 Nov 2017 21:50:11 +0000 https://jsummers.info/?p=78423 Q: “I get so frustrated with myself on a weekly if not daily basis . Like how can I set personal or work goals and then continue […]

The post Questions From Operators: Frustration appeared first on Jeffrey Summers.

]]> 78423 Questions From Operators: Employee Engagement https://jsummers.info/questions-operators-employee-engagement/ Sat, 18 Nov 2017 13:41:28 +0000 https://jsummers.info/?p=78397 Q: How true is this statement? “Employee Engagement is something all organizations need, but it is tricky to tactically execute.” A: “…tricky to tactically execute…” : It’s […]

The post Questions From Operators: Employee Engagement appeared first on Jeffrey Summers.

]]> 78397 Wrong Headed Thinking: Scheduling https://jsummers.info/wrong-headed-thinking-scheduling/ Sat, 18 Nov 2017 13:37:42 +0000 https://jsummers.info/?p=78394 And now for the latest episode of ‘ Wrong Headed Thinking’ “Slower, lower priority days don’t require the same degree of skills and offer more flexibility when […]

The post Wrong Headed Thinking: Scheduling appeared first on Jeffrey Summers.

]]> 78394 Questions From Operators: Social Media https://jsummers.info/qfo-social-media/ Sat, 18 Nov 2017 13:26:34 +0000 https://jsummers.info/?p=78391 Q: Shouldn’t you use social platforms like TripAdvisor to market your business? A: No. You shouldn’t use a consumer platform (which is what social media sites are) […]

The post Questions From Operators: Social Media appeared first on Jeffrey Summers.

]]> 78391 People: Massimo Bottura https://jsummers.info/people-massimo-bottura/ Mon, 06 Nov 2017 13:34:53 +0000 https://jsummers.info/?p=78000 Massimo Bottura: “I have a test that I do with my chefs—it’s called “Who Are You?” You have to express yourself in an edible way—or even in […]

The post People: Massimo Bottura appeared first on Jeffrey Summers.

]]> 78000 The Myth Of Retention https://jsummers.info/the-myth-of-retention/ Sun, 20 Aug 2017 06:17:07 +0000 https://jsummers.info/?p=77295 "One of the biggest myths is that we have a retention problem."

The post The Myth Of Retention appeared first on Jeffrey Summers.

]]> 77295 TOH: Delusional Process Management Syndrome https://jsummers.info/toh-delusional-process-management-syndrome-2/ Mon, 31 Jul 2017 14:20:32 +0000 https://jsummers.info/?p=77185 "Many of the managers I come into contact with suffer from what I call: Delusional Process Management Syndrome"

The post TOH: Delusional Process Management Syndrome appeared first on Jeffrey Summers.

]]> 77185 Inside The Box Thinking https://jsummers.info/inside-box-thinking/ Mon, 31 Jul 2017 13:42:21 +0000 https://hospitality.ceo/?p=75339 "For the longest time, I didn’t believe in the rants of gurus who said to think outside the box."

The post Inside The Box Thinking appeared first on Jeffrey Summers.

]]> 75725 Weekend Payroll Help – #TOTD https://jsummers.info/weekend-payroll-help/ Fri, 28 Jul 2017 12:05:24 +0000 https://jsummers.info/?p=77128 If you’re waiting for Friday & Saturday to be able to make payroll – you have serious issues that need to be addressed. #20thCenturyThinking — Jeffrey Summers […]

The post Weekend Payroll Help – #TOTD appeared first on Jeffrey Summers.

]]> 77128 Labor Costs Double And Will Double Again https://jsummers.info/labor-costs-double-will-double/ Mon, 17 Jul 2017 16:36:08 +0000 https://jsummers.info/?p=77050 "In the past 18 months, restaurant wages have risen at double the rate of menu prices and will double yet again in the next 18 months."

The post Labor Costs Double And Will Double Again appeared first on Jeffrey Summers.

]]> 77050 Hands-On Or Hands-Off: What Type Of Leader Is Best? https://jsummers.info/hands-hands-off-type-leader-best/ Sat, 15 Jul 2017 20:53:28 +0000 https://jsummers.info/?p=77037 "The “hands-on” approach thinking is one of the most confused and abused phrases in management today."

The post Hands-On Or Hands-Off: What Type Of Leader Is Best? appeared first on Jeffrey Summers.

]]> 77037 The Problem With Employee Contests https://jsummers.info/problem-employee-contests/ Wed, 12 Jul 2017 11:15:17 +0000 https://jsummers.info/?p=77003 "It’s amazing to me even after 4 decades of service how we desire teamwork and collaboration but every policy and formal behavior is about something other than either of them."

The post The Problem With Employee Contests appeared first on Jeffrey Summers.

]]> 77003 Standard post https://jsummers.info/standard-post/ Sat, 24 Jun 2017 10:58:33 +0000 http://keydesign-themes.com/etalon/construction/?p=2442 Prepared do an dissuade be so whatever steepest. Yet her beyond looked either day wished nay. By doubtful disposed do juvenile an. Now curiosity you explained immediate […]

The post Standard post appeared first on Jeffrey Summers.

]]> 2442 4 Really Bad Training Nuggets & 1 Good One https://jsummers.info/4-really-bad-training-nuggets-1-good-one/ Fri, 23 Jun 2017 09:52:03 +0000 https://jsummers.info/?p=76582 "Training, as it stands in most companies, is broken. It’s transactional at best and completely irrelevant at it’s worst."

The post 4 Really Bad Training Nuggets & 1 Good One appeared first on Jeffrey Summers.

]]> 76582 Bad Employees Or Bad Leadership? https://jsummers.info/bad-employees-bad-leadership/ Sun, 18 Jun 2017 04:47:03 +0000 https://jsummers.info/?p=76459 "I’ve never believed in “bad employees."

The post Bad Employees Or Bad Leadership? appeared first on Jeffrey Summers.

]]> 76459 The Duality of Hospitality Employees https://jsummers.info/duality-hospitality-employees/ Wed, 07 Jun 2017 20:22:02 +0000 https://hospitality.ceo/?p=68827 "If you spend any time reading industry blogs and forums of front-line employees, you will quickly begin to see the ginormous difference in thinking between them and professional hospitality managers."

The post The Duality of Hospitality Employees appeared first on Jeffrey Summers.

]]> 68827 Different Is Better https://jsummers.info/different-is-better/ Wed, 07 Jun 2017 20:01:06 +0000 https://hospitality.ceo/?p=66711 "It’s very tempting to see something being done and convince yourself that you could do it a lot better."

The post Different Is Better appeared first on Jeffrey Summers.

]]> 66711 9 Reasons Your Guest Experience Is Built To Fail https://jsummers.info/nine-reasons-your-guest-experience-is-built-to-fail/ Tue, 06 Jun 2017 21:30:55 +0000 https://jsummers.info/?p=75669 "Guest experience management is not defined by intentions or even a few choice actions but by the commitment to an analytical, deliberate, organized GuestX approach."

The post 9 Reasons Your Guest Experience Is Built To Fail appeared first on Jeffrey Summers.

]]> 75669 Five Things Restaurants Need To Do But Probably Won’t https://jsummers.info/five-things-restaurants-need-to-do-but-probably-wont/ https://jsummers.info/five-things-restaurants-need-to-do-but-probably-wont/#comments Mon, 05 Jun 2017 14:30:31 +0000 https://jsummers.info/?p=75619 5 Things your restaurant business needs to do in the coming year to achieve long-term success.

The post Five Things Restaurants Need To Do But Probably Won’t appeared first on Jeffrey Summers.

]]> https://jsummers.info/five-things-restaurants-need-to-do-but-probably-wont/feed/ 4 75619 What Is The Guest Experience? https://jsummers.info/what-is-the-guest-experience/ Thu, 01 Jun 2017 18:30:05 +0000 https://jsummers.info/?p=75695 First off, you have to understand what goes in/on/around your business from the guest’s perspective is how the Guest Experience (GuestX) is defined, not yours. And from the guest’s point of view (POV) an exceptional guest experience holds meaningfully differentiated value.

The post What Is The Guest Experience? appeared first on Jeffrey Summers.

]]> 75695 The Problem With Problems https://jsummers.info/the-problem-with-problems/ Thu, 01 Jun 2017 03:28:58 +0000 https://jsummers.info/?p=75166 This is a vicious cycle. It’s caused more band-aids to be applied to more operations than you can imagine.

The post The Problem With Problems appeared first on Jeffrey Summers.

]]> 75166 Performance vs Values https://jsummers.info/performance-vs-values/ Thu, 01 Jun 2017 03:10:37 +0000 https://jsummers.info/?p=75161 You’ve heard it time and time again: “Hire For Values, Train For Skills" here’s why that’s critically important.

The post Performance vs Values appeared first on Jeffrey Summers.

]]> 75161 13 Statistics About Restaurant Technology https://jsummers.info/13-statistics-restaurant-technology/ Sat, 06 May 2017 22:16:54 +0000 https://hospitality.ceo/?p=74161 Guests now expect (demand) that businesses cater to their appetite for technology. Here are some statistics that will help you understand what restaurant guests say they want from their dining experience.

The post 13 Statistics About Restaurant Technology appeared first on Jeffrey Summers.

]]> 74161 The “Experience As Business” Approach: Howard Behar’s ” People First” Master Class https://jsummers.info/the-experience-as-business-approach-howard-behars-people-first-master-class/ Thu, 13 Apr 2017 00:53:56 +0000 https://hospitality.ceo/?p=74237 Operators often scoff at the idea that the product of Hospitality businesses is a "social product" inasmuch as it's not about the food and eating or the bed and sleeping.

The post The “Experience As Business” Approach: Howard Behar’s ” People First” Master Class appeared first on Jeffrey Summers.

]]> 74237 Effective Coaching Skill Development Focuses On Four Areas https://jsummers.info/effective-coaching-skill-development-focuses-on-four-areas/ Tue, 11 Apr 2017 11:17:32 +0000 https://jsummers.info/?p=87406 The post Effective Coaching Skill Development Focuses On Four Areas appeared first on Jeffrey Summers.

]]> 87406 The Questions Great Leaders Ask Themselves https://jsummers.info/the-questions-great-leaders-ask-themselves/ Tue, 11 Apr 2017 10:46:07 +0000 https://jsummers.info/?p=87397 The post The Questions Great Leaders Ask Themselves appeared first on Jeffrey Summers.

]]> 87397 Virtually All Highly Successful Restaurants DO NOT Have a Weekly Huddle https://jsummers.info/virtually-all-highly-successful-restaurants-do-not-have-a-weekly-huddle/ Tue, 28 Mar 2017 13:48:31 +0000 https://hospitality.ceo/?p=73803 The idea that you need a weekly manager's meeting in order to do anything is just plain dumb. And the idea that it is a "characteristic of successful independent restaurants" is complete hokum. It is not.

The post Virtually All Highly Successful Restaurants DO NOT Have a Weekly Huddle appeared first on Jeffrey Summers.

]]> 73803 Marketing Re: Social Media https://jsummers.info/marketing-re-social-media/ Tue, 14 Mar 2017 17:56:29 +0000 https://hospitality.ceo/?p=73204 Too many operators are focused on the media and not the social. The most effective way of communicating with Guests is at the point of experience by informed, engaging and empowered employees who share your values. Everything else is blatant advertising

The post Marketing Re: Social Media appeared first on Jeffrey Summers.

]]> 73204 9+ Ways to Improve Employee Performance & Engagement https://jsummers.info/nine-ways-improve-employee-performance-engagement/ Sun, 11 Dec 2016 07:14:41 +0000 https://hospitality.ceo/?p=71578 Do all 9+ of these and you'll have that rockstar culture you've been denied for years.

The post 9+ Ways to Improve Employee Performance & Engagement appeared first on Jeffrey Summers.

]]> 71578 14 Typical Coaching Participant Traits For Success https://jsummers.info/14-typical-coaching-participant-traits-success/ Sun, 11 Dec 2016 06:36:35 +0000 https://hospitality.ceo/?p=71566 These are behavioral 14 traits of our most successful Coaching program participants.

The post 14 Typical Coaching Participant Traits For Success appeared first on Jeffrey Summers.

]]> 71566 Is Restaurant Marketing Broken? https://jsummers.info/restaurant-marketing-broken/ Sun, 11 Dec 2016 06:35:04 +0000 https://hospitality.ceo/?p=71564 A colleague asked this question in one of our forums recently and it has been haunting me ever since. So I must get this out. Is Restaurant […]

The post Is Restaurant Marketing Broken? appeared first on Jeffrey Summers.

]]> 71564 17 Hospitality Leadership Best Practices https://jsummers.info/17-hospitality-leadership-best-practices/ Sun, 11 Dec 2016 06:33:09 +0000 https://hospitality.ceo/?p=71562 We’re always talking about Leadership so here are my top 17 hottest best practices.

The post 17 Hospitality Leadership Best Practices appeared first on Jeffrey Summers.

]]> 71562 Six Traits of Really Successful Restaurant & Hotel Marketing Leaders https://jsummers.info/six-traits-really-successful-restaurant-hotel-marketing-leaders/ Sun, 11 Dec 2016 06:27:49 +0000 https://hospitality.ceo/?p=71558 Successful strategic leaders — the kind who thrive in today’s uncertain environment – do these six things well.

The post Six Traits of Really Successful Restaurant & Hotel Marketing Leaders appeared first on Jeffrey Summers.

]]> 71558 10 Things Really Amazing Restaurant & Hotel Employees Do https://jsummers.info/10-things-really-amazing-restaurant-hotel-employees/ Sun, 11 Dec 2016 06:26:38 +0000 https://hospitality.ceo/?p=71556 After four decades of hiring, training and coaching literally thousands of employees, I’ve come to look for certain behaviors that define really amazing employees. Here’s my top 10 list.

The post 10 Things Really Amazing Restaurant & Hotel Employees Do appeared first on Jeffrey Summers.

]]> 71556 The Parrot Conundrum https://jsummers.info/the-parrot-conundrum/ Wed, 23 Nov 2016 05:18:19 +0000 http://shg.media/?p=66682 "When guests are angry, validate their emotions by saying, 'I can see/hear how angry this makes you.'" Wrong!

The post The Parrot Conundrum appeared first on Jeffrey Summers.

]]> 66682 It’s Not About Teamwork https://jsummers.info/its-not-about-teamwork/ Sun, 20 Nov 2016 04:37:15 +0000 https://hospitality.ceo/?p=71026 Bolting on the latest 'teamwork' thinking is just ridiculously ineffective and misses the actual psychology behind the dynamics of impacting either individual performance or true team development.

The post It’s Not About Teamwork appeared first on Jeffrey Summers.

]]> 71026 10 Things I Do Differently https://jsummers.info/10-things-differently/ Sat, 12 Nov 2016 00:34:39 +0000 https://hospitality.ceo/?p=70804 Here are 10 things I do to create meaningfully differentiated value for you and your business.

The post 10 Things I Do Differently appeared first on Jeffrey Summers.

]]> 75743 Strategy & Tactics https://jsummers.info/hospitality-strategy-tactics/ Sat, 12 Nov 2016 00:26:41 +0000 https://hospitality.ceo/?p=70800 Not understanding the difference between strategy and tactics means you'll probably get both wrong.

The post Strategy & Tactics appeared first on Jeffrey Summers.

]]> 75742 Driving (REAL) Guest Loyalty https://jsummers.info/driving-real-guest-loyalty/ Thu, 03 Nov 2016 14:04:31 +0000 https://hospitality.ceo/?p=70255 Unless everything that goes on and/or is talked about in your business does not have you asking “How does this impact the guest?” you can’t be
successful long term.

The post Driving (REAL) Guest Loyalty appeared first on Jeffrey Summers.

]]> 70255 The Employee Engagement Model https://jsummers.info/employee-engagement-model/ Mon, 31 Oct 2016 11:46:59 +0000 https://hospitality.ceo/?p=69874 We believe that aligning employees’ values, goals and aspirations with those of the business is the best method for achieving the sustainable employee engagement required for both individual and business success.

The post The Employee Engagement Model appeared first on Jeffrey Summers.

]]> 69874 The Case For “A” Level Talent https://jsummers.info/case-level-talent/ Mon, 06 Jun 2016 21:24:10 +0000 https://hospitality.ceo/?p=74331 What "A" Players Bring To The Table

The post The Case For “A” Level Talent appeared first on Jeffrey Summers.

]]> 74331 The Eight Formal Coaching Steps https://jsummers.info/the-eight-formal-coaching-steps/ Fri, 04 Mar 2016 19:48:04 +0000 https://jsummers.info/?p=86002 There are eight formal coaching steps that the best leaders and the worst bosses do differently. To gauge where you stand on the coaching spectrum, evaluate how […]

The post The Eight Formal Coaching Steps appeared first on Jeffrey Summers.

]]> 86002 How Coaching Enhances Clarity, Capabilities and Confidence https://jsummers.info/how-coaching-enhances-clarity-capabilities-and-confidence/ Fri, 04 Mar 2016 18:22:04 +0000 https://jsummers.info/?p=85983 A business coach brings three important things to the relationship: 1. Tools. The broad business experience of a coach enables them to bring realistic methods for creating […]

The post How Coaching Enhances Clarity, Capabilities and Confidence appeared first on Jeffrey Summers.

]]> 85983 Why Are You Resistant To Coaching? https://jsummers.info/why-are-you-resistant-to-coaching/ Fri, 04 Mar 2016 17:40:32 +0000 https://jsummers.info/?p=85969 Despite business Coaching’s proven track record of success, some people resist using a coach themselves. Their resistance or skepticism is often rooted in misconceptions about what business […]

The post Why Are You Resistant To Coaching? appeared first on Jeffrey Summers.

]]> 85969 5 Key Reasons Operators Invest In My Coaching Programs https://jsummers.info/5-key-reasons-operators-invest-in-my-coaching-programs/ Fri, 04 Mar 2016 16:43:00 +0000 https://jsummers.info/?p=85954 On the surface, Coaching is an intangible business process, and its value can be hard to quantify. However, the seasoned veteran and the open minded employee alike […]

The post 5 Key Reasons Operators Invest In My Coaching Programs appeared first on Jeffrey Summers.

]]> 85954 Gallery post https://jsummers.info/gallery-post/ https://jsummers.info/gallery-post/#comments Wed, 03 Feb 2016 13:15:38 +0000 http://keysoft-wp.keydesign-themes.com/?p=1821 Prepared do an dissuade be so whatever steepest. Yet her beyond looked either day wished nay. By doubtful disposed do juvenile an. Now curiosity you explained immediate […]

The post Gallery post appeared first on Jeffrey Summers.

]]> https://jsummers.info/gallery-post/feed/ 3 1821