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The Ugly Truth of the Loyalty Point Program

Jeffrey Summers Loyalty, Product

The (Ugly) Truth of the Loyalty Point Program: What Marketers Say VS What Customers Hear from Digital Alchemy Limited

Tags:guest hospitality loyalty restaurant slideshare
Author: Jeffrey Summers
For four decades, my Coaching, Consulting, & Learning Events have helped thousands of hospitality leaders worldwide, build successful businesses. Call or text me at +1-817-797-2929 or email me at Jeffrey@JeffreySummers.com.
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Latest Thinking
  • Do You Have Crabs?
  • QFO: Are busy locations usually the best locations for the establishment of a restaurant business?
  • QFO: What are the benefits for restaurant owners if Guests place an order on a delivery app rather than calling in directly to the restaurant?
  • QFO: How long after opening will a restaurant begin turning a profit?
  • The Speed of Success
  • The Case Against Behavioral Interviews
  • More Asinine Inflation Behavior From Clueless Operators
  • QFO: “What should you do if your employees are complaining about wages?”
  • Billionaire Servers To Finally Pay Their Fair Share
  • U.S. Department of Labor Issues Final Rule To Amend Tipped Employee Regulations
FYI:
  • Avg Cost To Replace A BOH Restaurant Hourly Employee $2,800
  • Avg Cost To Replace A FOH Restaurant Hourly Employee $2,200
  • Avg Cost To Replace A Restaurant Executive $213,000
  • Avg Cost To Replace A Restaurant Manager $15,000
  • Avg Tenure Of A Restaurant Employee Is 110 Days
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