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Performance vs Values

You’ve heard it time and time again: “Hire For Values, Train For Skills” here’s why that’s critically important.

After four decades of hiring, training and coaching literally thousands of employees, I’ve come to look for certain behaviors that define really amazing employees. Here’s my top 10 list.

How Fun Creates Results

This is how I have long explained to people that having fun at work gets you better results.

Questions From Operators: Making People Care

Q: “What can you do to make people care about delivering best service?”