All posts tagged: management

QFO: Why do you think there is a poor employee management structure within the hospitality industry?

Jeffrey Summers Growing Business, Growing People, Leadership, People, Questions From Operators Comments Off

Whoa boy buckle up… Poor leadership Transactional thinking Short-term thinking No thinking A complete misunderstanding about the dynamics of growth. A complete misunderstanding about the import of [...]

TOH: Delusional Process Management Syndrome

Jeffrey Summers People, Performance Comments Off

“Many of the managers I come into contact with suffer from what I call: Delusional Process Management Syndrome”

17 Hospitality Leadership Best Practices

Jeffrey Summers Leadership, Performance Comments Off

We’re always talking about Leadership so here are my top 17 hottest best practices.

The Employee Engagement Model

Jeffrey Summers Engagement, Performance Comments Off

We believe that aligning employees’ values, goals and aspirations with those of the business is the best method for achieving the sustainable employee engagement required for both individual and business success.

Shift Notes: 14 Things to Consider Before Your Shift Gets In The Weeds

Jeffrey Summers Guest Experience, Performance, Product Comments Off

Fortunately, time doesn’t stop.

All posts tagged: management

QFO: Why do you think there is a poor employee management structure within the hospitality industry?

TOH: Delusional Process Management Syndrome

17 Hospitality Leadership Best Practices

The Employee Engagement Model

Shift Notes: 14 Things to Consider Before Your Shift Gets In The Weeds

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