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What’s The One Thing You Must Do To Deliver Exceptional Service?

Disney recently posted this and it about exploded my brain. You can’t plan the entire Guest experience. You need spontaneity…

What Is The Guest Experience?

First off, you have to understand what goes in/on/around your business from the guest’s perspective is how the Guest Experience (GuestX) is defined, not yours. And from the guest’s point of view (POV) an exceptional guest experience holds meaningfully differentiated value.

Unless everything that goes on and/or is talked about in your business does not have you asking “How does this impact the guest?” you can’t be
successful long term.

About The Guest

First off, you have to understand what goes in/on/around your business from the guest’s perspective is how the Guest Experience (Gx) is defined, not yours.