My Things

“My Unforgivables”

My Focus

Let’s be clear here, I’m a Hospitality consultant. I make things that surprise and delight the world in which you orbit. But my focus is also on helping clients tackle their hairiest business problems, not just their operational challenges.

My Values

I’m about people first – the best talent teamed with the bravest clients. I don’t have a hit list of brands I want to go after. Instead, I have a list of people we’d kill to work with, again or for the first time.

My Goal

I’m looking for courageous souls and fearless thinkers more interested in making history than repeating it, all in pursuit of work that both drives business results and leaves a dent in whatever universe you play in.

My Purpose

Why Do I Do This Work? Because I have a vision for, and experience in, doing it better. The current industry failure rates are too high and turnover is atrocious. My concepts and work changes this dynamic for the better – exponentially.

My Mission

My Mission Is Simple: Help Hospitality leaders achieve meaningful & sustainable growth in themselves, their people and their business.

My Vision

My vision is to build the ideal Hospitality business in every market for every client – yesterday. This means being #1 or #2 in your segment and utilizing the greatest sense of urgency in order to establish and sustain these efforts long-term.

My Beliefs

My beliefs lie within my 5 Hospitality Fundamentals that I believe must be the focus of every Hospitality business or else…

  1. Perspective
  2. People
  3. Performance
  4. Product
  5. Profit

You can learn more about how I define these here. 

My Strategy

I don’t utilize “best practices”. I create “next practices” in order to innovate your business. This creates meaningfully differentiated value for the Guest, the employee, the community and you the business owner.