"We spend far too many resources on searching for an excuse not to do something that we know would benefit us, rather than just engaging a solution in the first place."

~ Jeffrey Summers, Founder|Principal Summers Hospitality Group

Some Of The Results My Client-Partners Have Achieved With My Help

Obviously the main goal of any business is to continually improve in order to increase both the top and bottom lines. But how is this achieved and sustained over the long-term?

Here are examples of results, clients have achieved by working with Me:

  • Clear direction for the organization due to increased strategic focus
  • Greater organizational and personal productivity due to establishment of system for identifying priorities
  • Enhanced personal effectiveness due to ability to receive and act on constructive feedback
  • Improved team collaboration and trust as communication and interpersonal skills are enhanced
  • Succession planning pool strengthened due to improvement of skills needed for promotion
  • Business transformation as a clear vision of the desired future is identified
  • Results-based goals derived from strategic priorities
  • Specific measures of performance that indicate progress and success
  • Implementation plan that specifies how to achieve the vision
  • Increased employee engagement as employees see their contributions to organizational goals
  • Rapid goal achievement as people, programs, and processes are aligned with business outcomes
  • Improved communication due to development of common vocabulary around organizational values
  • Motivated employees who see clearly their contribution to the organization’s mission
  • Dramatic increases in performance due to shift from problem-solving approach to appreciative approach
  • Human resources drives organization success as the function is transformed from compliance to strategic partnership
  • Optimized business outcomes due to alignment of people, programs, and processes
  • Increased accountability as responsibilities and outcome measures are specified
  • Increased collaboration among and across departments due to focus on common goals
  • Seamless guest experiences due to recalibration of ineffective department structure and processes
  • Increased productivity due to establishment of clear levels of responsibility and accountability
  • Increased effectiveness as areas for improvement are identified
  • More effective allocation of resources due to identification of the impact of programs on workplace behaviors and outcomes
  • More consistent decision-making across the organization due to clear criteria
  • Demonstrated compliance with laws and policies
  • Consistent policy implementation across the organization
  • Increased productivity as managers gain skills needed to challenge employees constructively about their performance
  • Increased employee engagement due to honest and ongoing feedback
  • Decreased grievances and lawsuits due to ability of managers and employees to engage in difficult conversations
  • Increased trust as individuals learn to rely on personal power to influence others
  • Motivating work environment due to effective communication at all levels
  • Increased productivity and profit as employees become fully successful in performing their jobs
  • Increased retention of key employees as good performance is recognized
  • Effective two-way communication as managers learn to give and receive constructive feedback
  • Increased employee engagement as employees see clearly the contribution they make to the organization (clear line-of-sight)
  • Increased management attention on the business as less time is spent resolving conflict
  • Fewer complaints and less conflict as job and performance standards are articulated clearly
  • Expensive and embarrassing litigation avoided due to timely resolution of workplace conflicts and differences
  • Greater productivity as individuals learn to communicate respectfully and to handle differences and conflicts effectively
  • More effective use of leader’s time as they are able to focus on business issues instead of on handling conflicts
  • Increased retention as employees’ voices are heard and their ideas taken seriously
  • More collegial and collaborative work environment due to training in communication and influencing skills
  • Reduced costs and employer liability as people are held accountable for their behavior
  • Positive culture changes as people, programs, and processes embody organizational values
  • Consistent, values-based decision-making across the organization as managers and employees utilize appropriate ethical frameworks
  • Decreased incidence of undesirable behaviors as behavioral “boundaries” based on organizational values are established and implemented
  • Rapid achievement of business outcomes as workplace programs and processes are aligned with organizational goals
  • Increased productivity due to improved skills, programs, and processes
  • Increased trust, respect and influence as leaders and employees learn more effective engagement skills
  • Energized employees who more clearly see and support the organization’s purpose and goals
  • More effective use of managers’ time due to use of challenging and engaging feedback skills

The question you have to ask yourself now is: “What would happen to your business if you could achieve these same results?”

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