"The growth of your business is directly related to your own personal growth."

~ Jeffrey Summers, Founder|Principal Summers Hospitality Group

Manager-In-Training [MIT]


SHG© offers a week long M.I.T program for operators who need to give their managers a powerful immersion into the fundamentals of business or hotel operations. We’ll customize a program for you that covers everything from attracting “A” level talent to cost controls to shift management and more.

Completely Customized For Your Needs

These customized week long sessions will be held at your location, at any time and are designed to fit your individual company’s needs and goals. They also include classroom, onsite observation and practical experience.

There is no program more powerful than this one for setting your people up for success!

Different formats have included:

  1. Separate MIT1 and MIT2 sessions. These are held at different times based on the experience of the participating managers.
  2. MIT1 covers all of the fundamentals.
  3. MIT2 covers more advanced subjects.
  4. A more basic but intense one or two week session that covers both MIT1 and MIT2.
  5. Any combination of experience and material that best fits your specific business needs.

All MIT programs include 3 months of ongoing Coaching for all participants once they finish their initial training.

Benefits of an Effective MIT Program

  1. Attract best employees
  2. Create a culture of high performance and engagement
  3. Decrease turnover and increase retention
  4. Save you money by investing your labor dollars more efficiently
  5. Develop and execute higher levels of hospitality
  6. Thereby increasing levels of guest loyalty, sales and profitability

The MIT Program Outline:


MIT 1 Fundamentals

  1. Shift Management
  2. Guest Experience
  3. Financial Controls/P&L
  4. Sales
  5. Culinary
  6. Equipment/Physical Plant
  7. Talent Management
  8. Marketing
  9. Hospitality
  10. Position Training
  11. Specific Issues Related To Your Business & More

MIT 2 Advanced

  1. Leadership
  2. P&L
  3. Local store marketing
  4. Train-the-trainer
  5. Multi-unit management
  6. Advanced training
  7. Public relations
  8. Social business
  9. Specific Issues Related To Your Business & More

Manager MIT 3 Advanced

  1. Leadership
  2. P&L
  3. Local store marketing
  4. Train-the-trainer
  5. Multi-unit management
  6. Advanced training
  7. Public relations
  8. Social business
  9. Specific Issues Related To Your Business & More

What I Do To Help You Build A Better Business

Why You Should Hire Me

Digging Deeper
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How I Work

I help operators become more successful by identifying where and how to build the most value. I assist them in growing store networks, localizing assortments, building omnichannel capabilities, launching new formats or improving cost positions, to name just a few.

I combine deep operational expertise with experience in all major categories and functional areas. I bring an external, practical perspective to business challenges and opportunities using proven tools and rigorous, fact-based analysis. I collaborate with clients to create the desired outcomes.

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please send me a message.

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