Comments on: Five Things Restaurants Need To Do But Probably Won’t https://jeffreysummers.com/five-things-restaurants-need-to-do-but-probably-wont/ ReImagining Hospitality Sun, 09 Apr 2023 08:44:33 +0000 hourly 1 https://wordpress.org/?v=6.7.2 By: Jeffrey Summers https://jeffreysummers.com/five-things-restaurants-need-to-do-but-probably-wont/#comment-5 Tue, 06 Jun 2017 20:47:22 +0000 https://jeffreysummers.com/?p=75619#comment-5 In reply to Stephanie.

No, the point of contact is the Host/Cashier themselves not the stand. Here are ten reasons to get rid of your host stand:

1. It accumulates clutter that is an eyesore.
2. It does not have any functional utility for the guest.
3. It allows staff to hide from the guest.
4. It forces the guest to come to you, and not the other way around.
5. It becomes a hub for business other than the business of the guest.
6. It becomes a leaning tool and not a Hosting [verb] tool.
7. It will force you to talk to your guests and actually Host [verb] the guest experience.
8. It will force more physical contact with the guest and thereby a more meaningful greeting.
9. It will allow the guest to take in the whole ‘show’ as they enter and immediately be caught up in the experience more.
10. Because you don’t have one at your house when you host people there!

The entire point of Hospitality is the human ideal of real connection, not transactions.

]]> By: Stephanie https://jeffreysummers.com/five-things-restaurants-need-to-do-but-probably-wont/#comment-4 Tue, 06 Jun 2017 20:21:10 +0000 https://jeffreysummers.com/?p=75619#comment-4 What would you do in lieu of a hostess stand? A hostess stand/cashier is a point of contact where customers know they can go when they want seated, need help, etc.

]]> By: Jeffrey Summers https://jeffreysummers.com/five-things-restaurants-need-to-do-but-probably-wont/#comment-3 Mon, 05 Jun 2017 16:52:39 +0000 https://jeffreysummers.com/?p=75619#comment-3 In reply to Pablo Manriquez.

From your lips to God’s ears.

]]> By: Pablo Manriquez https://jeffreysummers.com/five-things-restaurants-need-to-do-but-probably-wont/#comment-2 Mon, 05 Jun 2017 16:38:24 +0000 https://jeffreysummers.com/?p=75619#comment-2 Jeffrey
I couldn’t agree more with you. Your article could be used as a road map to recovery for full service chain restaurants who are failing and are destined to disappear.
Decentralizing will eliminate bureaucracy and will allow managing partners the flexibility to act locally and that by applying the elements of your article could indeed save some of them.
JPM

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