Comments for Jeffrey Summers

Comment on The Yin and Yang of Restaurant Marketing by One of the country’s top restaurateurs on the difference between service and hospitality – Jeffrey Summers

Wed, 27 Feb 2019 11:44:55 +0000

[…] in this post, I talked about the two kinds of marketing for businesses. If you focus on just #1 above, you […]

Comment on Five Things Restaurants Need To Do But Probably Won’t by Jeffrey Summers

Jeffrey Summers — Tue, 06 Jun 2017 20:47:22 +0000

No, the point of contact is the Host/Cashier themselves not the stand. Here are ten reasons to get rid of your host stand:

1. It accumulates clutter that is an eyesore.
2. It does not have any functional utility for the guest.
3. It allows staff to hide from the guest.
4. It forces the guest to come to you, and not the other way around.
5. It becomes a hub for business other than the business of the guest.
6. It becomes a leaning tool and not a Hosting [verb] tool.
7. It will force you to talk to your guests and actually Host [verb] the guest experience.
8. It will force more physical contact with the guest and thereby a more meaningful greeting.
9. It will allow the guest to take in the whole ‘show’ as they enter and immediately be caught up in the experience more.
10. Because you don’t have one at your house when you host people there!

The entire point of Hospitality is the human ideal of real connection, not transactions.

Comment on Five Things Restaurants Need To Do But Probably Won’t by Stephanie

Stephanie — Tue, 06 Jun 2017 20:21:10 +0000

What would you do in lieu of a hostess stand? A hostess stand/cashier is a point of contact where customers know they can go when they want seated, need help, etc.

Comment on Five Things Restaurants Need To Do But Probably Won’t by Jeffrey Summers

Jeffrey Summers — Mon, 05 Jun 2017 16:52:39 +0000

In reply to Pablo Manriquez. From your lips to God's ears.

Comment on Five Things Restaurants Need To Do But Probably Won’t by Pablo Manriquez

Pablo Manriquez — Mon, 05 Jun 2017 16:38:24 +0000

Jeffrey
I couldn’t agree more with you. Your article could be used as a road map to recovery for full service chain restaurants who are failing and are destined to disappear.
Decentralizing will eliminate bureaucracy and will allow managing partners the flexibility to act locally and that by applying the elements of your article could indeed save some of them.
JPM

Comment on Video post by Vincent Adams

Vincent Adams — Tue, 07 Jun 2016 21:01:03 +0000

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Comment on Video post by Bruce Sutton

Bruce Sutton — Tue, 07 Jun 2016 21:00:15 +0000

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Comment on Video post by Jena Lambert

Jena Lambert — Tue, 07 Jun 2016 20:59:19 +0000

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Comment on Gallery post by Jena Lambert

Jena Lambert — Tue, 07 Jun 2016 20:57:58 +0000

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Comment on Gallery post by Vincent Adams

Vincent Adams — Tue, 07 Jun 2016 20:56:53 +0000

In reply to Bruce Sutton. Nec ut tellus ornare, orci tortor suspendisse aliquet sollicitudin rhoncus, maecenas suscipit cras porttitor vestibulum vivamus.

Comment on Gallery post by Bruce Sutton

Bruce Sutton — Tue, 07 Jun 2016 20:55:31 +0000

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Comment on Training Culture Vs Learning Culture by Dr, Rae

Dr, Rae — Mon, 23 Feb 2015 16:02:51 +0000

Bravo Jeffrey for this important share! ~Rae