It’s Over! Now What?
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The Difference Between Coaching & Mentoring
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4 Ways Employers Respond to Minimum Wage Laws (Besides Laying Off Workers)
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Coaching Methodologies
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Moving Beyond Robotic Service
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Coaching Is Essential To Maximizing Individual & Business Success
Coaching is a development process that significantly enhances the economic achievement of individuals. It concentrates on helping people – especially entrepreneurs – substantia
Lost Opportunity Cost
Most operators consider the cost-benefit between two (or more) choices they want to consider. The problem lies in how they chose the options being considered and whether or not the
QFO: What are the biggest challenges an independent restaurant faces in its first 5 years of business?
The timeline is irrelevant. But the list of challenges is the same as it’s always been...
QFO: Why do hostesses at restaurants make small talk as they seat you?
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QFO: What is the first step that I should take before I build my own restaurant?
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Best Practices Usually Aren’t
By definition, when you follow best practices, you’re following a well-informed crowd of other operators. You’re standing on the shoulders of others’ experiences and avoiding
Questions From Operators: Frustration
Q: “I get so frustrated with myself on a weekly if not daily basis . Like how can I set personal or work goals and then continue to make choices that prevent me from achievin
The Myth Of Retention
"One of the biggest myths is that we have a retention problem."
TOH: Delusional Process Management Syndrome
"Many of the managers I come into contact with suffer from what I call: Delusional Process Management Syndrome"
Inside The Box Thinking
"For the longest time, I didn’t believe in the rants of gurus who said to think outside the box."
Labor Costs Double And Will Double Again
"In the past 18 months, restaurant wages have risen at double the rate of menu prices and will double yet again in the next 18 months."
Hands-On Or Hands-Off: What Type Of Leader Is Best?
"The “hands-on” approach thinking is one of the most confused and abused phrases in management today."
4 Really Bad Training Nuggets & 1 Good One
"Training, as it stands in most companies, is broken. It’s transactional at best and completely irrelevant at it’s worst."